Terms of service

These terms apply to your use of cloudsms.in, the Cloud SMS panel and the Cloud SMS API (together, "the service"), provided by CLOUD SMS. By creating an account, you agree to them.

Your account

• You must be at least 18 years old and use the service for a lawful business purpose.
• The details you give at sign-up must be accurate. We may ask for documents to verify your business before activating the account.
• You are responsible for everything sent from your account and with your API key. Keep your password and key private.

DLT and TRAI compliance

• You must register your entity, sender IDs and templates on a DLT platform, and send only messages that match your approved templates.
• Promotional messages may be sent only to people who have agreed to receive them, and only during the hours allowed by TRAI.
• You are responsible for the content of your messages and for having the consent of your recipients.

What you must not send

You must not use the service for spam, phishing, fraud, impersonation, illegal betting or gambling, adult content, or any message that is false, abusive or against the law. We may block messages, suspend sender IDs or close accounts that break this rule without notice.

Balance and pricing

• The service is prepaid. Messages are charged per SMS credit at your account rate; long and Unicode messages use more than one credit.
• The amount you transfer includes 18% GST.
• SMS credits are valid for 12 months from the date they are added.
• We may change rates for future recharges. Credits already added are not affected.

Delivery

Messages are handed to telecom operators for delivery. Delivery depends on the operator, the recipient's phone and network, and DND preferences, so we cannot guarantee that every message is delivered, or delivered within a set time.

Suspension and closure

We may suspend or close an account that breaks these terms, harms the service or its users, or when an operator or authority asks us to. You can close your account at any time by writing to support@cloudsms.in.

Limitation of liability

The service is provided as is. To the extent allowed by law, our total liability for any claim is limited to the amount you paid us in the three months before the claim. We are not liable for indirect losses such as lost profit or lost business.

Changes to these terms

We may update these terms. If a change is significant, we will tell you by email or in the panel before it takes effect.

Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at the place of our registered office.

Contact

support@cloudsms.in